Welcome to SpinexCloud ("Company", "we", "our", "us")! These Terms of Service ("Terms", "Terms of Service") govern your experience on our website at Spinex.cloud and all other subdomains.
Our Privacy Policy complements these Terms, providing insights into how we collect, protect, and disclose information resulting from your interaction with our web pages.
(1) To access and utilize our services, customers are required to complete a registration process. By registering, the customer acknowledges and agrees to these terms and conditions.
(2) Registration requires the provision of a valid email address, a unique username, and a secure password. For certain contractual products, additional personal information may be required.
(3) The customer guarantees that all information provided during registration is accurate, current, and complete.
(1) The free hosting service is available to users who comply with our policies.
(2) Users must not use the service for any illegal or prohibited activities.
(3) The free hosting plan includes limited resources.
(5) You agree not to use the free hosting service for:
(6) We reserve the right to terminate or suspend your free hosting account at any time, with or without cause or notice.
You agree not to use the hosting services for any illegal, harmful, or abusive activities, including:
(a) You may request a refund within 24 hours of initial payment, as outlined in our Refund Policy.
(b) Payments for VPS hosting services are non-refundable.
(c) No refunds will be provided after the 24-hour period.
(1) We aim to provide 99.5% uptime.
(2) SLA credits may be offered in case of outages beyond this threshold. These credits are not applicable to free hosting plans.
(3) Downtime due to abuse, customer error, or third-party issues is excluded from SLA credits.
Any threats, abuse, or harassment directed at SpinexCloud staff, whether through support tickets, chat, or Discord, will result in immediate account suspension or termination. We enforce a zero-tolerance policy.
As a user of SpinexCloud, you are solely responsible for managing and monitoring your account, including but not limited to service status, unpaid invoices, and credit balance.
It is your responsibility to log in to the billing panel regularly and check for active services, upcoming renewals, and unpaid invoices.